The Survey provides us with an overall “Cultural Score”, which started at 65.8 in 2019 and grew to 69.9% in 2021. We have improved again, to a score of 70.7, which was described as a very impressive achievement by the survey provider, Learnership. It is in the top 20% of their benchmarked organisations. Well done and thank you. Please feel proud and encouraged; we are working well together and have been consistently heading in a positive direction.

Overview of results

• Our score of 70.7 categorises us as “one of the best” in the benchmark group
• “My manager treats me with dignity and respect” is our highest scoring individual question at 89.2 – reassuring and excellent
• “I am proud to be part of BrisDoc” scores 85.9 and “If I make a mistake, I feel comfortable to have an open discussion with my manager” 85.1 – both fantastic markers of our culture

35 of the 48 questions have been equally assigned to represent our new core values. Therefore, we cannot compare our data to previous years, but the overall culture scores demonstrate the extent to which we are living each of our new values:

• Our Patients 69.7
• Our People 74.3
• Our Services 69.2
• Our Resources 66.5
• Our Social Impact 71.0

And the survey also identifies our lowest scores:

• “I am clear about BrisDoc’s medium term aims” 47.3 (previously 44.6)
• “The technology that supports me in my work is secure, reliable and effective” 51.7 (previously 58.0)

We have just completed our BrisDoc strategy, which was shared with the Co-owners’ Council last week. This will be distributed more widely in the coming weeks and months. And we are conscious on the technology front of the impact of the recent national Adastra outage.

The Survey is very much about us and for us. The results are impressive and reflect the tremendous hard work and contribution of everyone during what has been a very challenging time. Thank you. There are areas we can improve and it is important for all of us, as co-owners, to have a voice and agree actions to help us be even better. For example, we will be doing more to embed our new strategy and aims, and create clear business objectives, so we all know where we are heading.

For the first time, we measured our Employee Net Promotor Score by asking “How likely are you to recommend BrisDoc as a place to work?”. A good score is between 10-30, and anything near 50 is excellent. We scored a massive 57.6.

Thank you to everyone for helping to make BrisDoc a great place to work and to our Corporate Leadership Team, People Team, Co-owners’ Council, Health and Wellbeing Board, Equality and Diversity Group, Green Board, and Line Managers, for providing such caring and supportive leadership. We applaud and appreciate you all and please feel justifiably proud of the work you are doing.

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Our Voice Presentation:

• Co-Owners Presentation

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Breakdown of results by teams:

• All BrisDoc – Our Voice Results Oct22
• Broadmead Medical Centre – Our Voice Results Oct22
• Business Services – Our Voice Results Oct22
• Charlotte Keel Medical Practice – Our Voice Results Oct22
• Homeless Health Service – Our Voice Results Oct22
• Integrated Urgent Care – IUC – Our Voice Results Oct22
• Practice Services – Our Voice Results Oct22