Introduction
We have a number of taxi accounts that can be used to transfer patients to our IUC treatment Centre’s or hospitals for treatment in exceptional circumstances.
Objectives of the procedure
To give clear instructions on how to order a taxi, what taxi company should be used and what information is required to be given to the taxi company. Also, when it is appropriate for a taxi to be used and what is an exceptional circumstance.
The Standard Operating Procedure
The decision to arrange a taxi for a patient should always be based on the clinical requirement for them to be seen. If a clinician advises that the patient should attend an appointment/hospital, they should explore ways of the patient attending such as:
- Making their own way there,
- Arranging a lift from a friend or family member,
- Arranging their own taxi.
If they are unable to do any of the above, a taxi can be arranged by BrisDoc.
We currently use 2 taxi companies, Veezu taxis & Zoom taxies.
We use Veezu for WDPL/CAS, IUC and Osprey head office.
We use Zoom for Homeless Health Services & Second Step.
Veezu taxis – each service has an account number, account name & a pin number. Each service will need to give specific information to be able to order a taxi. This is listed below: –
| Veezu – 0117 925 2626 | |||
| Account number | Account Name | PIN | Additional info needed to book a taxi |
| B593 | Brisdoc Severnside IUC | X8092 | Patients name, patients contact number |
| N592 | Brisdoc (For head office bookings) | X4696 | Name of passenger, passenger contact number |
| G844 | WDPL / CAS | X9484 | Case number, name of patient, patients phone number, patients’ surgery or location code. |
Zoom taxis – as above applies, but there are no account numbers. Only account names & PIN numbers.
| Zoom – 0117 955 5555 | |||
| Account number | Account Name | PIN | Additional info needed to book a taxi |
| / | Homeless Health Service (HHS) | HHS BS2 | Patients name, patients contact number |
| / | HHS Second Step | SSHHS BS2 | Patients name, patients contact number |
WDPL / CAS – G844 account – This taxi account is paid for by the NHS Primary Care Network – Shared Business Services. This was introduced by the PCN to save ambulances being sent out for non-emergency transfers. It is a shared account, so other services can use, but each service has a different PIN, so this must not be shared. Invoices for this account go directly to sbs.apinvoicing@nhs.net and they are paid by the PCN.
Brisdoc pay for all other taxi accounts.
Monitoring
IUC – At each treatment centre the host has a taxi log book. Each taxi booked needs to be logged in here. The SDT will check the invoices before they are passed for payment.
WDPL / CAS – Brisdoc do not pay for taxis booked on this account and there is no requirement for these to be logged.
Head Office – Head Office taxi use.
HHS – Jane Glydon completes a taxi log sheet each month. At the end of the month, she will email this to facilities.brisdoc@nhs.net so we can cross check the taxis ordered tally with what has been booked.
Second Step – They do not keep a record of what has been ordered. Brisdoc pay their taxi bill and then accounts invoice Second Step adding a 10% admin fee to the invoice.
Related Documents
Invoices are saved –
S:\FACILITIES & BASES\12 INVOICING\OSPREY & OOH\Veezu ( V Cars ) – B593 – Brisdoc Severnside IUC
S:\FACILITIES & BASES\12 INVOICING\OSPREY & OOH\Veezu ( V Cars )- N592
S:\FACILITIES & BASES\12 INVOICING\OSPREY & OOH\ZOOM TAXIS
Change Register
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