Introduction
Online Suggestion box launched in June 2019 for all staff to contribute Ideas to improve BrisDoc’s working environment.
Objectives of the procedure
To guide Team mangers how to navigate the process.
The Standard Operating Procedure
Staff are invited to complete the form on our Weblinks page that comes straight into the IUC MANAGERS EMAIL ACCOUNT
The Suggestions Box Lead within the Service Delivery Team will monitor the email account for the suggestions. They will then identify the appropriate person within BrisDoc to allocate this to for feedback and to look into feasibility.
Allocated individual must acknowledge receipt of suggestion to the nominating individual within 14 days of submission.
They should then add the information of the suggestion onto the Excel spreadsheet – S:\Service Delivery Team\SUGGESTION BOX PROCESS
Allocated manager should:
- Review the suggestion, discussing with the suggestee if appropriate
- Discuss with others within the service as relevant – is it possible, what will be needed to implement it, who needs to approve this, is there already a resolve in place?
- Provide clear timescales
- Feedback to the individual who submitted it in all circumstances
- Update the excel spreadsheet with all information
The Suggestions Box Lead within the Service Delivery Team will ensure the above is being completed and feedback to the service delivery team on new suggestions and themes etc.
Monitoring
Inbox in the IUC manager’s account to be monitored weekly at the minimum.
Suggestion box spreadsheet should be updated weekly at the minimum, and as and when actions are taken.
Related Documents
Change Register
| Date | Version | Author | Changes |
| 14/07/2021 | 1.0 | Nickey Walshaw | Reviewed and no change. |
| 14/11/2023 | 3.0 | Nat Ryan | Reviewed and updated |