Introduction
During periods of significant pressure, there are several measures that can be put in place. These measures seek to ensure that we can continue to provide a service that is as safe and effective as possible.
The purpose of this SOP is to explain the definition of escalation and the processes to enact escalation measures.
This SOP describes our ‘standard’ escalation measures and mitigations, and as well as ‘extreme’ escalation measures which can be considered and enacted once all the standard measures have been exhausted. Standard measures are set out in our OPEL Action Cards.