Purpose
The purpose of this SOP is to outline the procedures for managing violence and aggression within the organisation, including protocols for lockdown and emergency evacuation. This SOP also covers the regular testing and training required to ensure all staff are prepared to handle such situations effectively.
Scope
This SOP applies to all employees, contractors, visitors, and any other individuals on the premises.
Definitions
Violence: Any act of physical force or power, threatened or actual, that results in or has a high likelihood of resulting in harm, injury, psychological trauma, or death.
Aggression: Hostile or violent behaviour or attitudes towards others.
Lockdown: A protocol used to protect individuals by keeping them inside a building or area during a potential or active threat.
Emergency Evacuation: The organised, phased, and supervised withdrawal of people from dangerous or potentially dangerous areas.