Overview
This Standard Operating Procedure (SOP) provides detail on how BrisDoc records, identifies, manages, and monitors High Intensity Users (HIUs) for BrisDoc Integrated Urgent Care (IUC).
Practice Plus Group (PPG) have an independent HIU process which is out of scope for this SOP. However, co-ordination of HIUs when there are HIUs which fall across both organisations is documented in this SOP.
The objective of the HIU SOP is to ensure a holistic assessment of HIUs, addressing any unmet needs within primary / urgent care through arranging multi-disciplinary team meetings (MDTs), creating care plans, regular and timely dialogue with stakeholders and active monitoring.
Sometimes, patients are identified as HIU of systemwide services, these patients will, if they meet the threshold, be discussed via the Integrated Access Partnership (IAP) HIU Group. There is a separate process for engagement across IAP partners.