1.      Background

BrisDoc must ensure that the highest level of service to patients is maintained regardless of what might happen to clinical/non-clinical procedures or the infrastructure or facilities at our GP Practice.

BrisDoc views its operational model and its operational bases, in terms of core functions, for example Information Management and Technology and Patient Access, in conjunction with plans for the restoration and support of utilities and services, without which the core business functions would not be able to continue. Examples of these are: Gas, Water, Electricity, Fire alarms, Security system, IT system, Telephone / Communications, Practice Buildings Services.

The Action plans defined in this document identify the risk of events and how they will be responded to.

Plans are distributed to supporting managers and key staff as required. Copies of this document are held at the practice and centrally at BrisDoc’s Head Office and intranet GP Team Net. The plan is reviewed annually or as a result of a service change and amended and redistributed as described in the Plan Location section below.

2.     Introduction

The purpose of this document is to define the actions plans that need to be carried in the event of one of the following scenarios.

• Limited Fire damage, building useable
• Total Fire damage
• Flood/Storm Damage
• Theft
• Failure of utility – phone, gas, water, electricity
• Failure of server or computer network
• Heating failure in winter
• Major disease outbreak
• Non-clinical data safety
• Or other event where the building becomes unusable for a period of time