We understand the importance of being reliable and present for our patients and fostering a strong team dynamic. Therefore, it is essential to be on time for every shift.

All colleagues are expected to attend their shifts and adhere to their official starting and finishing times, including designated break periods. We kindly request that repeated lateness is avoided as it is not conducive to our work environment. If lateness persists, it will be addressed following the appropriate policy.

Punctuality

If you are the first person to arrive at a site and have responsibilities for “set up” arrangements, we recommend arriving before your official start time. This ensures that you are prepared and ready to welcome the first patient or person seeking our services. Similarly, when relieving a colleague, being punctual for your shift is crucial for a smooth handover and to respect your colleague’s time to go home.

Absence

We understand that unforeseen circumstances may prevent individuals from attending their shifts. In such cases, it is important to promptly contact your line manager (or the most senior person on duty) before the shift begins, providing sufficient time to arrange coverage. If you are unable to attend a morning shift, please notify your line manager or designated person the night before if possible. For afternoon or evening shifts, please contact your line manager or designated person as soon as possible in the morning.

Attendance

Our services operate around the clock and require appropriate staffing at all times. Therefore, leaving the workplace early without explicit approval from your manager, following departmental procedures, is not permitted. Unauthorized absence is considered a serious offence and may result in formal proceedings.

By valuing punctuality and maintaining regular attendance, we contribute to a reliable and supportive environment for our patients and colleagues alike.