At BrisDoc, we are committed to enhancing communication throughout the organisation, both within each service and across the company.

General Tips on Communication

When it comes to communication, it’s important to keep in mind four key “rights”:

(1) the right message,

(2) at the right time,

(3) in the right way,

(4) to the right person.

It is equally important to ensure understanding

When we need to communicate information, we should consider the following questions:

1. What is the content of the message?
2. Who is the intended recipient? Is it an individual or a group?
3. How should the message be conveyed? What method of communication should be used? Methods of communication can include face-to-face discussions, telephone conversations, emails, letters, cards, or text messages. It is crucial to choose the appropriate method based on the message being communicated. For example, urgent messages are better conveyed through phone calls rather than emails, as email responses may not be immediate. Additionally, we should consider factors such as the sensitivity and confidentiality of the message, as well as the recipient’s preferred communication methods.
4. When should the message be communicated? How urgent is it? It is essential to consider the context in which the recipient will receive the message.

Communication with the Media

If you have any concerns, please raise them with BrisDoc using an incident form or by discussing them with your line manager. If concerns remain unresolved, you may follow the appropriate grievance procedure.

For concerns related to fraudulent or illegal behavior by BrisDoc or one of its co-owners, please report them in accordance with the Whistle-blowing policy. Under no circumstances should individuals engage with the media regarding BrisDoc. All communication with the media, representing BrisDoc, must be coordinated through a BrisDoc Director.