It is essential that all staff at BrisDoc work together as a team. Every role counts and no job can effectively operate on a standalone basis.
We therefore believe the following attributes are essential for effective team working:
- Sharing information appropriately
- Valuing all colleagues
- Recognising when someone has done something well
- Saying “thank you”
- Encouraging one another
- Supporting colleagues who have problems with performance, conduct or health
- Motivating one another
- Being gracious towards one another when mistakes are made and seeing errors as opportunities to learn rather than as defects in personalities
- Being polite to one another
- Handling conflict well i.e. if there is a disagreement between individuals, it should be dealt with quickly and in a professional manner, not in view of patients or other staff
- Being approachable
- Quick to apologise when necessary
- Respecting the skills and contributions of colleagues
- Communicating effectively with colleagues within and outside the team
- Valuing diversity – not being discriminatory in any way
- Not bullying or harassing in any way
| You can expect your manager to: | Your manager can expect you to: |
| Be honest and open with you. | Leave cynicism behind, it is easy to criticise, much harder to support. |
| Lead from the front and set an example of good behaviour. | Care about your work and your colleagues. |
| Allow you room to make appropriate decisions. | Work with management to achieve the goals of the business in giving excellent patient service and exceeding targets within budget. |
| Listen to and act on, your reasonable ideas and suggestions. | Do more than the minimum required for your everyday work, particularly to help patients or colleagues. Always give your best. |
| Coach, encourage, challenge and give regular feedback in a constructive manner so that you are able to monitor your performance. | Come up with ideas to improve the business and communicate these to your manager. |
| Set you reasonable and achievable objectives (PDR). | Have the courage to question management when you reasonably disagree with plans or policies. |
| Set a standard of excellence in all aspects of his or her work. | Aim for excellence in all aspects of your work. |
| Adhere to the company values | Adhere to the company values |
| Support you when problems arise and where possible seek ways to prevent them re-occurring rather than finding a person to blame. | Challenge colleagues if they are not supporting the team. Be encouraging and constructive |
| Have a sense of humour and know when to use it appropriately. | Have a sense of humour and know when to use it appropriately. |
You can expect our leaders to:
Strategically navigate, harnessing the full potential of people, resources and opportunities. In practice this includes the following:
- Sharing our vision
- Making decisions that align to organisational strategy & our four values
- Supporting and encouraging you
- Being a multiplier and empowering you to make decisions
- Providing opportunities for you to develop
- Inspiring and motivating you
Shine is our space to share news, celebrations, and ‘thank you’s with each other – you can post new items and interact with co-owners’ posts and comments by logging into Shine here. If you’d like to shine a light on a co-owner who has helped you recently, or delivered some excellent care, use the ‘Recognise’ function and tell everyone how much you appreciate them!